They may be a national retailer located on high streets up and down the UK, but Timpson encourage every store manager of their 1838 shops to run them as if it was their own business.

The shoe repairers shop on High Street in Blackwood town centre is managed by Neil Jenkins, who previously worked in Panasonic as a Software Test Engineer before joining Timpson five years ago.

The secret to the retailer’s success is not only the trust and autonomy they give their managers, but also their ability to diversify in a changing market place. When the business began in 1869 it was a shoe shop and then in 1903 started also repairing shoes, but now the shops also repair mobile phone screens, repair watches and change batteries, offer a dry cleaning service and cut keys. Despite all the changes, at heart Timpson remains a family business.

Neil said:

The Timpson motto above the shop is ‘Great Service by Great People’ and we work hard to live up to that. Because as a manager I am given the trust to run the business as if it was my own, I do feel more responsibility for how it performs and I want to repay the faith shown in me.

Choose The High Street Stories

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